v3.21 changelog (closed beta): Local Growth now works one business at a time. (1) There is a single Working on selector at the top of Local Growth. Pick a business there once and every tab follows it — Overview, Profile, Reviews, Requests, Content, Performance, Optimization and Activity. The nine separate location dropdowns that used to sit inside individual tabs (and quietly disagreed with each other) are gone. (2) Your choice is in the web address, so a Local Growth link you bookmark or send to a teammate opens on the same business, same tab and same panel — and KOINETIC remembers your last business next time you come back. (3) Comparing locations is still there, where it belongs — a Compare all locations control inside Performance, Optimization, Activity and Requests → Sent shows the whole fleet without changing the business you are working on. (4) Posting is safer. Content → Compose now writes for the business you are working on, and if you genuinely want a post to go to more than one, use Also publish to other locations and pick them. Previously every managed location was ticked by default, so one click could publish everywhere. (5) The Locations tab still shows your whole fleet and now marks which business you are Working on, with a Work on this button on the others. Local Growth is still in closed beta.

v3.20 changelog (closed beta): Local Growth polish — reviews on your site, fairer scoring, and reminders that run themselves. (1) Review Widgets can now be shown as a swipeable carousel, you can choose how many reviews to show (1–5), and you can add a "Leave a review" button that sends people straight to Google's own review form (it only appears when Google gives us that link). (2) Google Reviews section for your site — instead of pasting embed code, open Appearance, add the new Google Reviews section and pick one of your saved widgets. The embed snippet is still there for websites outside KOINETIC. (3) Logo & cover uploads no longer fail silently. If Google refuses an image, your upload is still saved in KOINETIC, you see Google's exact reason plus the size rules, and you can hit Retry publish to Google once you have fixed it. (4) Local Score is fairer. The five pillars are now weighted profile 35 / posts 15 / reviews 25 / responses 15 / photos 10, and a location with no reviews yet no longer gets full marks for "response rate" — it now scores zero there and gets a clear first step: earn a review, then reply to it. (5) Reminders & digest — a new panel under Local Growth → Overview where you set your review milestones (10, 25, 50, 100, 250, 500, 1000 by default — celebrated the moment the review lands), a quiet-listing nudge if you have not posted to Google in 14 days, and a weekly digest delivered on your chosen day and hour in your own timezone. Four new one-click recipes in Automations hook into all of it. Local Growth is still in closed beta.

v3.19 changelog (closed beta): Local Growth — show your Google reviews on your site, sharper optimization, and review automations. (1) Review Widgets — a new Widgets panel under Reviews lets you build an embeddable block of your live Google reviews for any location, style it (light or dark, grid or list, your accent colour, optional header), preview it live, and copy a one-line snippet to paste onto your KOINETIC site or any external website. Reviews come straight from Google in real time (up to five, always shown with the reviewer's name and photo); if you choose to only show, say, 4-star-and-up, the widget says so on the reviews it shows. (2) Optimization → Website check now also checks your address (so it compares your full Name, Address and Phone — your "NAP") and tells you whether your website has search-friendly extras: structured-data (schema) markup and an FAQ section, both of which help you show up better in Google. (3) Review automations — three one-click recipes in Automations: get nudged to reply when a 3–4 star Google review comes in, get a heads-up to showcase every 5-star review, and automatically ask customers for a Google review a week after they buy. Review Widgets need a Google Places key added under Integrations. Local Growth is still in closed beta.

v3.18 changelog (closed beta): Local Growth — your Optimization tab is live. The last Local Growth tab now works, and it tells you what to do next rather than just what's missing. (1) KOINETIC Local Score — a single 0-100 score and letter grade for each location, built from five things that actually move local rankings: how complete your profile is, how recently and how regularly you post, how many reviews you're getting and how fast they're arriving, how many of those reviews you reply to, and how many photos you've added. A fully filled-in profile that hasn't posted in months no longer reads as perfect. (2) Recommended next steps — a ranked to-do list showing how many points each fix is worth, with a button that takes you straight to the panel that fixes it. (3) Nearby businesses — see how your star rating and review count compare with other businesses in your category within about 8km. We only show figures Google publishes as real totals (rating, review count, category, open/closed), so you won't see a "photo count" for a competitor — Google only returns a small sample of photos, never the true total, and we won't present a guess as a fact. This comparison needs a Google Places key added under Integrations. (4) Website check — we read your own website and tell you whether the business name, phone number and web address on it match your Google listing; mismatches are one of the quietest causes of lost local visibility. Your score and grade also appear on the Local Growth Overview tab. Local Growth is still in closed beta.

v3.17 changelog (closed beta): Local Growth — post to Google, manage your photos, and see how you're performing. Two new tabs inside Local Growth. (1) Content — compose a Google Business post (Update, Event, or Offer) with a call-to-action (Book, Order online, Shop/Buy, Learn more, Sign up, or Call), post it now, schedule it for later (Google handles the actual publishing), or save it as a draft. Ask the AI to polish your copy before sending. When you publish to multiple locations, each one gets its own success/failure status. The Media panel lets you upload photos to your Google listing in 10 gallery categories (Additional, Exterior, Interior, Product, At Work, Food & Drink, Menu, Common Area, Rooms, Teams); the photos you upload are always kept in KOINETIC — we never delete your own originals. (2) Performance — see how many calls, website clicks, direction requests and impressions your locations are getting, broken down by Search vs. Maps and desktop vs. mobile. Compare any period against the previous one to spot trends — the daily trend charts cover the full range you pick — and see which search keywords are bringing people to your profile (Google reports keywords monthly and may hide low-volume terms). Filter by location and choose 7, 30, 60 or 90 days. Data syncs automatically. Local Growth is still in closed beta.

v3.16 changelog (closed beta): Local Growth — ask a whole list at once, on your provider, on your schedule. Four improvements to the Requests tab. (1) Send to a list — as well as entering one customer, you can now pick people from your Contacts or your past customers, search and multi-select them, and send one review-request campaign to everyone at once (KOINETIC only shows the people who are reachable on the channel you picked). (2) Your own messaging provider — SMS and WhatsApp are no longer tied to one company: they light up as soon as any supported messaging provider is switched on under Integrations, whether KOINETIC manages it for you or you connect your own account. The same is true of Call Tracking. (3) Ask after any completed job — the Automation panel now lets you build as many rules as you like, each triggered by a completed job, appointment or order (or a submitted form, or a new contact), each with its own wait, channel, location and message. If your jobs live in another system, it can tell KOINETIC a job or appointment finished and the same rules run. (4) Your reminder schedule — how many follow-up reminders to send (0 to 5) and how many days apart (1 to 30) are now yours to set; the old two reminders three days apart are simply the starting defaults. Local Growth is still in closed beta.

v3.15 changelog (closed beta): Local Growth — ask for reviews, add your logo & cover, and never miss a call. Three additions to the Local Growth beta. (1) Logo & cover photo — a new panel on the Profile tab lets you upload your business logo and cover photo; both publish straight to your Google Business Profile (your general gallery photos stay under Content → Media). (2) Requests — the Requests tab is now live: compose a review request to a customer over email (with a printable QR code and a short review link) — or over SMS / WhatsApp once you connect Twilio — track each request as it moves from Sent to Opened, Clicked and Converted, and let KOINETIC send up to two gentle reminders. You can also switch on an automation that asks every customer for a review three days after their order is delivered (no negative-review gating — everyone is asked). (3) Call Tracking — a subpanel of Requests: point a Twilio number at KOINETIC to forward calls to your real line, log every call, automatically text back callers you miss, and optionally ask for a review after a completed call. Local Growth is still in closed beta.

v3.14 changelog (closed beta): Local Growth — complete your Google Business Profile from inside KOINETIC. The Profile tab is now split into its own set of panels, each with a shareable link: Basics, Hours (regular plus holiday/special hours), Categories (search Google's real category list and set your primary plus additional categories), Services (pick the service types Google offers for your category, or add your own with a description and price), Attributes (only the attributes Google actually allows for your category — accessibility, amenities, payments, and so on), Place Actions (booking, ordering, reservation and quote links — actions your booking provider owns are shown but locked, because only that provider can change them), and Links (website and social profiles). A new Profile at a glance card shows what's still missing and jumps straight to the panel that fixes it, and the live preview reflects your categories, hours, services, links and actions. Everything you save is written to Google first, then mirrored here — so what you see matches what customers see. The preview is our own approximation, not an exact copy of Google's layout. Local Growth is still in closed beta.

v3.13 changelog: Own a template? Earn from it. If you bought your site as a template, you're now automatically an affiliate for that template the moment you purchase: (1) Find your personal referral link under Marketplace → Sell in the new Promote & Earn card — anyone who buys the same template through your link earns you at least 70% of the sale, paid by the template creator. (2) Optionally switch on a slim header ribbon and/or a floating badge on your live site ("Built with [template] — get yours") that link to your referral URL — both are off by default and your link works fine without them. (3) One place to edit your Template Buyer plan: the plan buyers receive is now managed only in Pricing (it carries a Marketplace badge there); the template-listing screen shows a read-only summary with an "Edit in Pricing" shortcut. You choose whether the plan appears on your public pricing page or stays marketplace-only — it's always active behind the scenes so purchases never break.

v3.12 changelog: Buying a template always gives you a new site. If you already run a site with us and you buy someone's template, you now get a brand-new site (a copy of that template, hosted under the selling agency) added to your account — your existing site is left untouched, and you can switch between your sites anytime. After payment you're taken straight into the new site's dashboard. One login can hold as many sites as you buy.

v3.11 changelog: Template Marketplace — you get paid, at your price. Buying a template now checks out through the selling agency's own payment account at the price the agency set — the seller is the merchant of record and receives the money directly (KOINETIC keeps a small platform fee). Buyers no longer see KOINETIC's subscription prices during a template purchase. The flow: click Buy on a template → see the selling agency's brand and the template you're buying → sign in or create an account → pay the agency securely → your new site (a copy of that template, hosted under the selling agency) is set up automatically and you land in your admin. Note: to sell templates you must finish connecting your payment account first — until then, buyers are told the seller's payments aren't ready yet rather than being charged incorrectly.

Welcome to the KOINETIC Help Center. KOINETIC is built agency-first: whether you run one property of your own or dozens for paying clients, you launch, populate, monetize, syndicate, and sell digital properties from one private control layer — with a separate, cleanly isolated workspace for every client you manage. KOINETIC is the private operating layer behind your digital properties — it gives you the backend control to run each property with consistency and speed, while your front end stays free to be built properly. This is the complete, plain-language guide to operating a property on KOINETIC, from your first listing to connecting your own domain. If you are a developer building a front end against the API, head to the Developer Hub.